Frequently Asked Questions

We deliver across the Western Province including Colombo, Gampaha, and Kalutara districts. Our delivery zones include all major cities and suburban areas. We're constantly expanding to new areas - check our delivery page for the complete list of areas we serve or enter your postal code during checkout to confirm availability.

Yes! Orders placed before 2:00 PM can be delivered the same day within Colombo city limits (Districts 1-15). For other areas in the Western Province, delivery is typically within 24 hours. Same-day delivery is subject to availability and may have additional charges during peak times.

Absolutely! Once your order is confirmed, you'll receive SMS and email updates with tracking information. You can also track your order in real-time through our website by logging into your account and visiting the 'My Orders' section. You'll get notifications when your order is packed, dispatched, and out for delivery.

Delivery charges vary based on location and order value. Free delivery is available for orders over Rs. 2,500 within Colombo city limits. Standard delivery charges range from Rs. 150-300 depending on distance. Same-day and express delivery may have additional charges. All delivery fees are clearly displayed during checkout.

Yes, we have a minimum order value of Rs. 1,000 to ensure efficient delivery service and maintain our quality standards. This helps us keep delivery costs reasonable while ensuring your fresh produce arrives in optimal condition.

All our products are sourced directly from farms within 24 hours of harvest. We maintain a strict cold-chain logistics system to ensure maximum freshness from farm to your doorstep. Our vegetables and fruits are handpicked at optimal ripeness and stored in temperature-controlled environments.

Yes! We offer a wide range of certified organic products clearly marked in our catalog. Our organic produce is sourced from verified organic farms and meets international organic standards. Look for the green "Organic" badge on product listings.

We offer a 100% satisfaction guarantee. If you're not happy with any product, contact us within 24 hours of delivery for a full refund or replacement. Simply take a photo of the item and reach out to our customer service team via phone, email, or WhatsApp.

Each delivery includes storage tips for different products. Generally, leafy greens should be refrigerated immediately, fruits can be stored at room temperature until ripe then refrigerated, and root vegetables should be kept in a cool, dry place. We also include specific storage instructions with seasonal produce.

Creating an account is simple! Click the "Sign Up" button on our homepage, provide your email, phone number, and create a password. You can also register using your Google or Facebook account for faster sign-up. Once registered, you can save addresses, track orders, and access exclusive deals.

We accept all major credit and debit cards (Visa, MasterCard), online banking, mobile payments (iPay, eZ Cash, Dialog eZ Cash), and cash on delivery. All online payments are processed through secure, encrypted channels to protect your financial information.

Orders can be cancelled or modified within 30 minutes of placement, provided they haven't entered the packing stage. Contact our customer service immediately at +94 11 234 5678 or through WhatsApp. Once orders are being prepared or dispatched, modifications aren't possible, but you can refuse delivery for a full refund.

Yes! Our "Fresh Rewards" program gives you points for every purchase that can be redeemed for discounts. You also get exclusive access to new products, seasonal offers, and special promotions. Points are automatically added to your account with each qualifying purchase.

Our customer service team is available Mon-Sun, 8:00 AM - 8:00 PM. You can reach us via phone at +94 11 234 5678, WhatsApp at the same number, email at support@freshmart.lk, or through the live chat feature on our website. We typically respond to emails within 2-4 hours.